We are always here to help! We appreciate your patience and stay safe. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Are you currently in need of any assistance? Source. Howie Levit 10 months ago. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. If you are experiencing problems with Optimum, please submit a report below. Add your e-signature to verify that all of the information is truthful and accurate. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. 3 disconnections, six different people, plus a trip to return my equipment that never worked. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Everything is down - 38 %. Choose the phone number corresponding to your area. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Optimum may already be working to resolve the issue. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. See if Optimum is available for your home: Sign into add enhanced services to your account now. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Having problems? Mobile . 5 days without internet and the issue is still NOT resolved. Read on for details. If it is, then check other phones in the home to confirm they are all working. Is your internet out? All services not available in all areas. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. compensated for losses if your internet goes out? 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. You must have JavaScript enabled to use this form. Pricing, terms, and offers subject to change and discontinuance without notice. I like to always be up to date on the latest news in the industry and write about it. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Did you know you can be compensated for losses if your internet goes out? Source. How do I troubleshoot my Internet connection? Latest outage, problems and issue reports in social media. Tips? Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Useful comments include a description of the problem, city and postal code. My 70+ year old mother has been a loyal @optimum customer forever. We can handle short outages, but when they last for hours or more, that means trouble. Reports in last 20 minutes. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Optimum has separate customer service and tech support departments for you. The most recent Optimum outage reports came from the following cities: Facebook - Optimum Source. This may take 3-5 minutes. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Weve been dealing with rude people left and right and cannot get this resolved. We humbly offer this checklist of things to have ready before you dial. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. See if Optimum is available for your home. More specifically, they are unable to login using their credentials. We are always here to help! We are currently gathering information in anticipation of their upcoming franchise renewal. Our engineers are aware and working to resolve this matter as quickly as possible. Try visiting the following official links: Hello Marc! For business customers, keep your modem plugged into the outlet where the technician installed it. Optimum / Cablevision outages reported in the last 24 hours. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Please don't call "support numbers" posted below most probably it's a scam. ^Whitney, Hello! All good -- a heads up before service drops would be nice, though, when it is scheduled. Share them here. The Optimum Support App is another way you can pay your bill. Twitter: @jean_ERdC. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. I've tried to make her switch for years but you finally convinced her. An outage is declared when the number of reports exceeds the baseline, represented by the red line. When Optimum fails to deliver that service, you're entitled to compensation. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . All rights reserved. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. We are always here to help! The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. @optimum is only giving me a $20 credit for the loss of service. I've tried to make her switch for years but you finally convinced her. 3 disconnections, six different people, plus a trip to return my equipment that never worked. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. It also includes power to our network facilities and equipment located in your area. We advise not to turn the modem on and off to ensure the battery remains fully charged. Invalid password, please complete all fields. Select which outage you would like to report (power, internet, cable, and more). Useful comments include a description of the problem, city and postal code. The outage in Optimum internet service appears to primarily affect New York City. Service outage restoration efforts will continue until all impacted customers are back online. ^Whitney, Hello! Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. However, it could also be a random problem on your side. @OptimumHelp You aren't here to help. Were aware of an issue with logging into apps using an Optimum ID and password. Main Menu Back. Santa Rosa. ^Angie 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Go to the Outage Refunds product on DoNotPay. Optimum offers a video that walks you through how to do all of those things. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. An outage is declared when the number of reports exceeds the baseline, represented by the red line. ^Whitney. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Also don't post any of your personal information. Go to the Outage Refunds product on DoNotPay. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. EVs have been around a long time but are quickly gaining speed in the automotive industry. Or return equipment to a live person? Leave a message in the comments section! 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). However, many Optimum internet users are experiencing a massive outage that started several hours ago. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. The most recent Optimum outage reports came from the following cities: If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Useful comments include a description of the problem, city and postal code. Leave a message in the comments section! Try visiting the following official links: Hello Marc! How do ya like that? Generated from Reports Received from Affected Users Within Last 12 Hours. Optimum/Altice Complaint Information. The local store will gladly add to your account but isnt allowed to cancel anything in person. By this calculation, a month of 30 days should = $85.71. Tips? Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Make sure your devices are charged and have your, 2. @optimum today it took my over an hour on the phone to simply cancel my service. We can't get your messages right now. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Confirm your phone is not in Airplane mode. You don't have to spend hours trying to solve the issue. Our lines, which hang on power poles, require power supplies to be active. Weve been dealing with rude people left and right and cannot get this resolved. How to Get Compensation for an Optimum Internet Outage. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. 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